Find the insights and best practices about our product.
Dashboard
What does the Dashboard show?
What do risk scores mean?
What are Quick Actions?
How do I track client verification status?
What is Training Overview?
What is Compliance Snapshot?
What are Recent Cases and Reports?
What is a Suspicious Matter Report (SMR)?
What is Transaction Threshold Reporting?
Clients
How do I create a new individual client?
How do I create a business client?
How do I upload clients in bulk?
When should I use Individual vs Business clients?
How do I initiate KYC for an individual client?
How do I initiate KYB for a business?
What do client verification statuses mean?
How do I view a client’s full profile?
Why is my client still unverified?
What happens after I upload clients?
My Program
What is “My Program”?
What are Active, Draft, and Archived programs?
How do I create a new AML program?
How do I update my AML program?
What does Overall Risk Rating mean?
What is the Next Review Date?
What are Risk Categories?
How does the AML Program Builder work?
What is Customer Due Diligence (CDD)?
What is transaction monitoring?
Cases
What is the Cases module?
What does the Active Cases page show?
How do I view a case’s full details?
How do I update case details?
What is Case Risk and how does it work?
How do I create an investigation?
How do I add case notes?
How do I submit regulatory reports (SMR, TTR, IFTI)?
How do I add clients (parties) to a case?
How do I manage transactions in a case?
How do I upload documents to a case?
How do investigations and tasks work?
How do I search and filter cases?
How do I create a new case?
Records
What is the Records section?
What do the summary counters mean in Records?
How do I find and download records?
What do record statuses mean?
How do I upload a new record?
Training
What is the Training Dashboard?
What is Course Completion Summary?
What is Staff Training Progress?
What is My Training?
How do I access all training courses?
How do training courses work?
How does the Knowledge Check (quiz) work?
How do I complete a training course?
How do I download my training certificate?
What happens if training expires?
Transactions
How do I view transaction details?
How do I edit a transaction?
What are transaction flags?
How do I upload transactions in bulk?
What happens after uploading transactions?
Home
Records
How do I find and do...
How do I find and download records?
You can quickly locate and access records using search and download features.

Steps:

  1. Go to Records
  2. Use the search bar to find a document
  3. Click Download to access the file


Important:

👉 Never delete records — they must be retained for at least 7 years

💡 Tip: Use clear naming for documents to find them faster


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