Step 1: Open the client profile 

• In the left menu, click Clients → Individual. 

• Find the client whose status is In Review (Verification Status shows Not Started). 

• Click the eye icon in the Actions column to open the profile. 

Step 2: Start the approval 

• On the client profile, click the green Approve button (top right). 

• Approve KYC – Select the Approval Method window opens.

• Choose Reliance Agreement (the green box, “Upload an existing document”). 

Step 3: Upload the Reliance Agreement (Step 1 of 2) 

• Click to select a file. 

• Select your document (PDF, JPG, or PNG)

A preview appears with the file name and size. Check it’s the right document. 

• If it’s wrong, click the X next to the file to remove it and upload it again. 

• Click Continue to Checklist. 

Step 4: Review the Verification Checklist (Step 2 of 2) 

After you click Continue to Checklist, open the uploaded Reliance Agreement and compare it against each checklist item. Tick a box only if the agreement, or a check you have run yourself, confirms it. If the agreement doesn’t mention an item, leave it unticked and complete that check separately. 
Note: Checklist requirements may vary depending on whether the client is an Individual or a Business

Step 5: Complete the Onboarding Compliance Assessment 

• On the Onboarding Compliance Assessment row, click Review. 

• A Verification window opens. If the question shows Not answered, click Edit. 

• Under “What services are you seeking from us and why?”, choose the correct option from the dropdown and complete the assessment.

• Click Submit. 

• You’ll see Onboarding Risk Assessment Submitted and the answer with a risk.

• Close the window to return to the checklist. 

Step 6: Complete the Onboarding Risk Assessment (Agent) 

Answer the Onboarding Risk Assessment of compliance information questions. 

• Click Submit. The Pending tag on this row should clear once it’s saved. 

• You’ll see Onboarding Risk Assessment Submitted and the answer with a risk tag. 

Step 7: Approve 

• Click Approve at the bottom right. 

• You’ll see two confirmations: “Reliance Agreement Document uploaded successfully, KYC has been force approved and the client is now onboarded” and “Status updated” 

Step 8: Confirm the result 

On the client profile, check that: 

• Status is Onboarded. 

• The KYC panel shows the tag Reliance / Manual Approval and the Verified badge. 

• Review Status is Completed, and the Created and Approved dates are filled in. 

• An Offboard Client button now appears (use it only if you need to offboard the client later). 

• In Clients → Individual, the client now shows Verified with a purple RELIANCE AGREEMENT tag.