Step 1: Open the Business Clients list 

• In the left menu, click Clients, then Business. 
  

• You will see summary cards for Total, Verified, Unverified, Rejected and Expired clients. 

• Use the search bar (name, business name, trading name or ABN), the date filters or Clear Filters to find your client. 

• Each row shows the Client name and type (Company or Partnership), Business Details (company name, ABN/ACN), Verification Status, Risk Rating and Action. 

Tip: A client showing Not Started and Not Assessed has not been verified yet. 

Step 2: Click Initiate KYB 

• Find the client you want to verify. 

• Click the Initiate KYB button in the Actions column. 

Note: If a KYB was started before but not finished, or was rejected, the button shows Re-Initiate KYB instead. A rejected client may show Action: Retry allowed. 

Step 3: Choose who pays for the verification 

• A window opens asking "Who pays for this verification?" and shows the cost. 

• Choose one option:  
• Customer pays by card: the client is charged before verification starts. 
• Your organisation pays now by card: used when your organisation's allocation limit has been reached. 
• Click Continue (or Cancel to go back). 

Step 4: Choose how to send the invitation 

• The Send KYB Invitation window opens. 

• Select at least one option:  
• Email: sends the invitation to the client's email address. 
• SMS: sends it to the client's mobile number. 
• Manual Share: gives you a link to send yourself. 
• Click Initiate KYB. 

Step 5: Share the KYB link 

• A KYB Initiated message appears with the KYB Link and an expiry date and time. 
• Click Copy Link or Share to send it to your client. 
• Remind your client to complete verification before the link expires. 

Step 6: What your client sees 

Your client opens the link and goes through these screens: 

• Welcome page: shows who requested the verification and a Verification checklist (Company Information and Company Documents). The client ticks "I agree to the Terms & Conditions and Privacy Policy" and clicks Start Verification. 

• Security notice: a reminder that they are submitting sensitive data. Click Continue. 

• Let's verify your company: shows two steps, Provide company details and Provide company documents. Click Start verification. 

• Consent: the client reads the data processing notice and clicks Agree and continue. 

Step 7: Client provides company details (Step 1 of 2) 

• The client selects the Country of company registration and types the Company name, then clicks Find company. 
• If the company is found, they select it from the results. 
• If No results found appears, they click Enter company data manually and fill in:  
• Country 
• Company name 
• ACN number (registered with ASIC) 
• They click Save and continue. 

Tip: The client can also click Continue on phone to finish on their mobile instead. 

Step 8: Client uploads company documents (Step 2 of 2) 

• Under Legal presence, the client chooses one document type from the drop-down:  
• Incorporation certificate 
• Memorandum / articles of incorporation / association / registration 
• Excerpt from a state company registry 
• Partnership agreement 

• They click Choose or drag and drop the file. Accepted formats: JPG, PNG, HEIC, WEBP or PDF (max 20 MB). 

• A green tick shows the document is added. They can click Add additional document for more, or the bin icon to remove one. 

• They click Continue. 

Step 9: Client sees the confirmation 

• A message says "Your profile has been verified. You may close this page." 

• A final Verification Complete screen confirms the information was submitted and a confirmation email was sent. 

Step 10: Check the result in AML Guardian 

• Go back to Clients → Business. 
• Find your client. The row now shows:  
• Verification Status: Verified, with Next Review month 
• Risk Rating: Low, Medium, High, Critical 

• Check the summary cards at the top. The client has moved from Unverified Clients to Verified Clients, and the counts change automatically. The Total Clients count stays the same. 

• Click the eye icon to open the full client profile.