Step 1: Open the Property Case 
Go to Property - Case Management from the left-hand menu and click on the relevant case  to open it. 

Step 2: Go to the Parties Tab 
Inside the case, click on the Parties tab. Here you'll see the internal parties linked to the case. 

Step 3: Click "+ Add Party" 
Click the "+ Add Party" button at the top-right of the Parties section. 

Step 4: Select or Search for a Client 
In the Select Client pop-up, search for an existing client by name, email, or phone using the Search Client field, or choose one from the Suggested Clients list. 

Step 5: Create a New Client 
If the client doesn't exist yet, click "Add Client" at the top of the pop-up. Fill in:  

• First Name 
• Last Name 
• Email 
• Phone 
• Client Type (select from dropdown) 
• Notes (optional internal compliance notes) 

Step 6: Click Create. 

Step 7: Define the Party Role 
In the Party Role pop-up, complete the following:  

• Party Type – select the role (e.g., Buyer/Purchaser, Seller) 
• Toggle Beneficial Owner if applicable 
• Toggle Acting as Agent if applicable 

Step 8: Click Confirm & Add Party. 

Step 9: Party Added to the Case 

The new party now appears in the Parties list with their status shown as Pending, In Review, or Verified, along with their Risk Rating and EDD Status. 

Step 10: Initiate KYC or KYB 
On the party's card, click:  

• "Re-Initiate KYC" for individual clients, or 
• "Re-Initiate KYB" for business clients 

This starts the verification process for that party. 

Step 11: Track Verification Progress 
Once verification is complete, the party's status updates (e.g., to Verified), and the button changes to "View Client Details", allowing you to review their full KYC/KYB profile. 

Step 12: Add an External Party 
Scroll down to the External Parties section and click "+ Add External Party." 

Step 13: Enter External Party Details 
In the pop-up window, fill in:  

• Name – the counter party's name 
• Email – their contact email 
• External Party Type – select the appropriate role (e.g., Beneficial Owner) 

Step 14: Click Add External Party to save. 

Step 15: Request Verification 
Once the external party appears in the list, click "Request Verification" next to their name. 

Step 16: Fill in Verification Request Form 
Complete the following fields:  

• External Party Name (auto-filled) 
• External Party Email (auto-filled) 
• External Party Type 
• Verification Provider Name (the third-party agent/practice conducting verification) 
• Third Party Provider Email 
• Reason for Request (optional notes) 

Step 17: Click Send Verification. 

Step 18: Choose How to Send the Request 
Select at least one option:  

1. Email – sends the verification link directly to the provider's email 
2. Manual Share – generates a link you can copy and share manually 

Step 19: Click Send Request. 

Step 20: Verification Link Generated 
A confirmation screen appears showing the Upload Link and its expiry date/time. Click Copy Link or Share to send it to the verification provider. 

Step 21: Counter Party Uploads Document 
When the external party opens the link, they will see an Identity Verification page showing:  

• Verification Provider name 
• External Party Name & Type 
• Case Reference 
• Link Expiry 

They click "Click to upload or drag & drop" and select their PDF/image file (up to 10MB), then click Submit Verification. 

Step 22: Verification Completed Confirmation 
The external party sees a "Verification Complete" message confirming the document was uploaded and the requesting organisation has been notified. They can safely close the window. 

Step 23: Review Updated Status in AML Guardian 
Back in the case's Parties tab, the external party's status now shows "Verification: Completed." Click View ID Document to review the uploaded file.